Frequently Asked Questions
Everything you need to know about our ethically made essentials and your shopping experience.
What makes your cotton different from standard cotton?
We exclusively use authentic Egyptian cotton, known for its extra-long staple fibers. This results in a softer, more breathable, and significantly more durable fabric that resists pilling and maintains its shape over time.
How do you ensure ethical manufacturing practices?
We work directly with family-run farms and facilities in the Nile Delta. By cutting out the middleman, we ensure fair wages, safe working conditions, and complete transparency from seed to finished garment.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Returns are free for store credit, while a small restocking fee applies for refunds to the original payment method.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location, usually ranging from 7-14 business days. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship to over 80 countries worldwide. Please note that international orders may be subject to local duties and taxes, which are calculated and collected at checkout for most regions.
How should I care for my garments to ensure they last?
To preserve the integrity of the Egyptian cotton, we recommend machine washing in cold water with similar colors and hanging to dry. If using a dryer, choose a low-heat setting to prevent shrinkage.